MyAnker Troubleshooting

How do I resolve common cable issues?
Common cable issues include abnormal charging (unable to charge, slow charging, etc), slow data transferring speed, and structural fitting. If you hav...
Wed, 22 Feb, 2023 at 11:16 AM
How do I resolve the issue of slow charging or slow data transferring speed when using my cable?
If you have encountered the issue of slow charging or slow data transferring speed when using your cable, please try the following troubleshooting ste...
Wed, 22 Feb, 2023 at 11:15 AM
What should I do if PowerCore Slim 10000 PD loses power quickly when I’m not using it?
Here are some troubleshooting tips that may help identify and resolve the problem.   - Make sure you don’t have any cables connected to the power ba...
Wed, 22 Feb, 2023 at 9:14 AM
What should I do if the battery is hot when charging?
Generally, it is normal for a portable charger to be a little warm when charging, but it is abnormal when it gets too hot.   1. If the problem happe...
Wed, 22 Feb, 2023 at 9:13 AM
Why does the power bank discharge quickly when charging other devices?
Usually, an external battery could supply 60%-70% power to other devices. Approximately 30-40% of the battery capacity is lost in circuit heat and vol...
Wed, 22 Feb, 2023 at 9:12 AM
What should I do if my Anker 613 magnetic wireless charger (MagGo) keeps falling off from the car dashboard?
Under normal circumstances, the 3M adhesive pad does not need to be used when installing the car mount. Please attach the removable suction cup to the...
Wed, 22 Feb, 2023 at 9:10 AM
What should I do if my wireless charger charges slowly?
Wireless charging is generally slower than traditional wired charging.   Let's take the iPhone 11 Pro as an example. A Power Delivery wall charg...
Wed, 22 Feb, 2023 at 9:09 AM
What should I do if my wireless charger or device becomes warm while charging?
It's normal for the device to become a little warm while using your wireless charger, but if it becomes hot to the point that it is uncomfortable ...
Wed, 22 Feb, 2023 at 9:08 AM
What should I do if my wall charger does not charge at all or only charges intermittently?
When the wall charger doesn’t charge your phone properly, please try if any of the following troubleshooting tips being proved helpful:   Let the c...
Wed, 22 Feb, 2023 at 9:07 AM
What should I do if one of the USB ports on my wall charger stopped working?
Please let the charger sit for 5 mins without plugging it into an outlet and without anything plugged into the charger itself. This process resets the...
Wed, 22 Feb, 2023 at 9:06 AM