What should I do if the monitor screen stays black after turning on the Baby Monitor E20/E21?

Modified on: Wed, 10 Dec, 2025 at 11:22 AM


Here are the steps to troubleshoot your camera and monitor connection:

  1. Unplug the Power Cord: Disconnect the camera from the power source.

  2. Restart the Camera: Press and hold the power button for three seconds to restart the device.

  3. Check for Automatic Connection: Wait for the monitor to automatically connect to the camera.

  4. Manual Connection: If the monitor fails to automatically recognize and connect to the camera, follow these steps:

    • Access the monitor's menu settings.

    • Navigate to the camera settings.

    • Select the “Add-on” option to manually add the camera.


If you have any other questions regarding the Baby Monitor E20/E21, please don't hesitate to contact us for further assistance.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article