Compatible with:

Video Doorbell 2K (Wired), Video Doorbell 2K (Battery-Powered), eufy Security Video Doorbell 1080p (Battery-Powered), Video Doorbell Dual 2K (Battery-Powered), S330 eufyCam(eufyCam 3), S300 eufyCam(eufyCam 3C), eufyCam 2 Pro, eufyCam 2C Pro, eufyCam 2, eufyCam 2C, eufyCam, eufyCam Solar Panel, Outdoor Cam Pro (Solo OutdoorCam C24), Indoor Cam 2K Pan & Tilt (Solo IndoorCam P24), Indoor Cam 2K (Solo IndoorCam C24), Indoor Cam Mini 2K, Floodlight Cam 2 Pro, Floodlight Cam 1080p, Floodlight Cam E 2K, Water and Freeze Sensor, 5-Piece Home Alarm Kit, Siren, Motion Sensor, Entry Sensor, Keypad, SoloCam E40, S220 SoloCam, SoloCam L40, SoloCam S230, Backup Battery for HomeBase 2, S100 Wall Light Cam, Solar Wall Light Cam S120, Smart Lock C210, Smart Lock C100, Smart Lock E130, Smart Lock S230, Video Smart Lock E330, eufyCam E330 (Professional), SoloCam C210, Video Doorbell E340

When connecting the eufy security devices to the internet, they require specific router ports to be opened. You need to allow the following ports in the firewall of your router:

Please check your firewall setting to see if there are any special restrictions for the device. You can check the firewall setting on your router's official website. Our audio & video communication uses P2P (Peer-to-Peer) technology.

In order to improve the success rate of Hole Punching, we use port prediction mechanism (will try to connect on a certain port range), which triggers the firewall mechanism of the router. Our P2P Hole Punching server IP is: 34.235.4.153 , 18.223.127.200 , 54.153.101.7  . In order not to affect your use, you can set these three servers to allowlist.

To open the ports on your router's firewall, you can follow these steps:

1. Open your router management interface.
2. Find the "Firewall" or "Security" option in the router management interface.

3. Click the "Add Rule" or "New Rule" button.
4. In the "Rule Name" or "Rule Description" field, enter a descriptive name such as "12306 TCP" to help you remember which ports are being opened.
5. Select the "Allow" or "Open" option to permit traffic for specific ports through the firewall.
6. In the "Protocol" field, select the TCP or UDP protocol.
7. In the "Port Range" or "Port Interval" field, enter the port numbers you want to open, such as 12306 and 12308.
8. In the "Source IP Address" or "Destination IP Address" field, enter the IP address that is allowed to access these ports. If you want to allow any IP address to access these ports, you can leave this field blank.
9. Click the "Save" or "Apply" button to make the rule effective.
10. Repeat the above steps to create a rule for each port you want to open. For example, for UDP ports 0-65535, you can create a rule that opens all UDP traffic.

If you have any further questions, please contact us for assistance.