Compatible with:

Smart Lock C210, Video Smart Lock E330, Smart Lock C220, Smart Lock C100, Smart Lock E130, Smart Lock S230

In the modern era, smart locks have become an essential part of our daily lives, providing us with an extra layer of security and convenience.

However, there can be rare instances when your lock fails to connect to your phone's Bluetooth during the setup process. Here's a simple troubleshooting guide to help you resolve the issue.

1. Ensure Adequate Power and Proximity

Make sure that your lock has enough battery power. A low battery level can hinder the Bluetooth connection. Also, ensure that you are close enough to the lock. Bluetooth connections work best when the devices are within a close range （within one meter).

2. Check Your Phone's Bluetooth Settings

Verify if your phone's Bluetooth setting is turned on. Sometimes, the problem can be as simple as a disabled Bluetooth setting. 

3. Enable Location Services (For Android Users)

If you're using an Android phone, please ensure that your location services are enabled. The Android operating system requires location services to be turned on for Bluetooth connections to work properly.

4. Attempt a Lock Restart

If you've checked all the above and still can't connect to the lock, please try to restart the lock by pressing the button located at the bottom of the lock that is next to the micro USB port. 

Remember, technology is here to make our lives easier, not harder. If you're still experiencing issues after following these steps, please don't hesitate to reach out to us for further assistance.