Compatible with:

eufyCam 2 Pro, eufyCam 2C Pro, eufyCam 2, eufyCam 2C, Video Doorbell 2K (Battery-Powered), Video Doorbell Dual 2K (Battery-Powered)

The connection is that the HomeBase connects with the router via the Ethernet cable (first set-up) or WiFi connection, then doorbells or cameras can connect with the HomeBase via their own Wi-Fi.

Normally, the HomeBase can be 20-30ft from the doorbells or cameras. The actual range will vary depending on a number of factors such as the thickness of walls, obstacles inside the house, and the location of the router.

If HomeBase 2 goes offline, most likely this is the result of your HomeBase losing connection to the Internet. Here are some tips for you:

1. Please check if the ethernet cable and power adapter are inserted firmly; If yes, the HomeBase 2 status LED and the LED on the Ethernet port will both lit.

2. Please check if your router can access the Internet successfully.

3. Please try to restart the HomeBase 2 by unplugging the power adapter and plugging it in again.

4. If the above operations still cannot solve it, please try to remove the HomeBase 2 and add the battery doorbell or battery camera again.

If the issue persists, please contact us for further assistance.