Failed to Connect eufy HomeBase to WiFi Network
Modified on: Wed, 10 Dec, 2025 at 11:29 AM
Compatible with:
Video Doorbell 2K (Battery-Powered), Video Doorbell Dual 2K (Battery-Powered), eufyCam, eufyCam 2 Pro, eufyCam 2C Pro, eufyCam 2, eufyCam 2C
If your eufy HomeBase failed to connect to a 2.4GHz WiFi network and the HomeBase has already been added in the eufySecurity app via Ethernet connection, please try the following troubleshooting steps to verify if the issue can be resolved.
Note: eufy HomeBase only connects to a 2.4GHz WiFi network and not a 5GHz WiFi network. Additionally, please make sure the 2.4GHz WiFi network SSID is not hidden and the security level is set to either WPA or WPA2.
With the HomeBase still connected to the router via Ethernet connection, please launch the eufySecurity app > Devices tab > select the HomeBase >General> Connection > Wi-Fi Setup > select your 2.4GHz WiFi network > enter the password for your 2.4GHz WiFi network and tap Next > HomeBase will automatically connect to the selected 2.4GHz WiFi network and the HomeBase will emit a voice prompt once it is successfully connected.
If you are still experiencing issues connecting your eufy HomeBase to a 2.4GHz WiFi network, please contact us for assistance.
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