Compatible with:

Video Smart Lock E330

The Video Smart Lock E330 is a state-of-the-art security device that offers a wide range of features, including a Night Vision feature that allows the Video Smart Lock E330 to capture crystal clear images at night. The Night Vision feature is designed to automatically activate in low light environments, providing clear visibility even in the dark. However, there may be instances where the Night Vision feature does not automatically activate. In such cases, please refer to the following troubleshooting steps to rectify the issue.

First and foremost, please ensure that the Night Vision feature is turned on in the eufy Security app. This is a crucial step as the Night Vision feature will not automatically activate if this feature is turned off.

If the Night Vision feature is turned on but the issue persists, the next step would be to reset the Video Smart Lock E330 and re-add it to the eufy Security app. This simple step can most often resolve any potential software glitches that may be causing issues that prevent the Video Smart Lock E330 from functioning normally.

If you have any other questions, please don't hesitate to reach out to us for further assistance.