1. Bluetooth is not turned on or out of range. 

2. Please make sure you press and hold the button for 2 seconds and the unit flashes white 3 times.

3. The product has been added and cannot be added again. Please check that it exists on the homepage, please delete it first and then try to add it again.

4. Close the app and try again

If you have any other questions, please don't hesitate to contact us for further assistance.