Compatible with:

Floodlight Cam E340, Indoor Cam S350

There could be a few reasons. So try these tips to see if they solve the problem.

1. Make sure your NAS device and camera are connected to the same Wi-Fi router.
2. Check if you've setup the camera with a static IP address on your router.
3. Ensure you've entered the correct parameters.
4. Press the "Retry" button to set up the camera RTSP again.