What should I do if the quality of the images taken by the 24/7 Snapshot feature is low?
Modified on: Wed, 10 Dec, 2025 at 11:24 AM
If the quality of the images taken by the 24/7 Snapshot feature is low, please refer to the following causes and solutions to solve the issue:
- Internet Connection
A slow or unstable Internet connection can affect the speed and quality of the snapshot images. Please ensure you have a strong and stable Wi-Fi connection.
- Camera Settings
Check the camera video settings in the app to adjust the resolution of the snapshot images.
- Lighting Conditions
Poor lighting conditions can result in low-quality snapshot images; therefore, please ensure the area that is being monitored is well-lit.
- App Version
Update your app to the latest version. Please note that app updates generally include performance improvements and bug fixes.
- Camera Firmware
Update your camera to the latest firmware version. Please note that firmware updates generally include camera performance and image quality improvements.
If you have any other questions, please don't hesitate to contact us for further assistance.
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