Applicable to:

eufyCam 2C, S300 eufyCam(eufyCam 3C), S330 eufyCam(eufyCam 3), eufyCam 2C Pro, eufyCam, eufyCam Solar Panel, eufyCam 2 Pro, eufyCam 2

What are the feature differences between HomeKit, HomeKit Secure Video, and eufy Security App on eufyCam 2/2C?

Why do I need to upgrade to iOS 13.4 beta version while the Apple Support site only requires iOS 13.2?
Cameras with a bridge, like the eufyCam 2/2C with HomeBase2, are different from regular wired cameras. Specific functions and optimization are required for the previous one. So we recommend users upgrade to iOS 13.4 before setting up HomeKit Secure Video on eufyCam 2/2C.

How should I start to use HomeKit?

Option 1, start from iOS Home App on a whole new eufyCam system.

Step 1. Power on your eufy HomeBase 2 and connect to the Internet.

Step 2. Launch iOS Home App on your iOS device, scan the Setup Code on the bottom of HomeBase and then follow the instructions to add the Accessory (HomeBase 2) to HomeKit.

Step 3. Add eufyCam 2/2C to HomeBase 2.

(1). Place eufyCam 2/2C camera close to the HomeBase 2. Press the SYNC button on eufyCam 2C/2for 2 seconds until you hear a beep sound. The eufyCam 2/2C will be waiting for a sound wave message sent by HomeBase 2.
(2) Press the SYNC/ALARM OFF button on HomeBase 2 for 2 seconds until you hear a voice message. This is the sound wave message carrying setup message to send to eufyCam 2/2C.
(3) Wait for 30 seconds and you will hear a voice message "Device was added successfully". That means eufyCam 2/2C has been added successfully. You’re all set.

Option 2, start from the eufy Security App on an existing eufyCam system.
If you have been using the eufy Security app, you may enable HomeKit from it.
Go to HomeBase Settings - HomeKit Setup and follow the instructions to add the system to HomeKit.

The eufyCam system supports up to 4 cameras to enable HomeKit. If you have more than 4 cameras and need to enable all of them for HomeKit, you may need another HomeBase 2 to cover another 4 cameras.

What should I do if I’m seeing an error “Couldn’t add Accessory”?
If the App says it cannot find the accessory or add to Home, you may follow below troubleshooting steps.

(1) Check if your phone is connected to Wi-Fi and on the same local network as the eufyCam 2/2C system.
(2) Turn off and turn on the home data permission for the eufy Security app. Go to Side Menu - Settings - APP Permission - Home Data.
(3) Open the iOS Home app and check if it allows you to add new accessories. Note, do not add accessories directly on the Home App if you want to inherit the system from the eufy Security App to HomeKit.
(4) Confirm your Home app is working properly and you have signed in to iCloud with your Apple ID on every device, then turn on iCloud Keychain and Home in iCloud Settings. To get started, please refer to the following page.

How can I disable HomeKit but keep on using eufy Security?
Users who want to disable HomeKit can remove the bridge accessory (HomeBase) on iOS Home. No need to do anything on the eufy Security App.

How can I reset the HomeKit-enabled system?
Use a pin to press the physical reset button on the back of the HomeBase. It will reset and erase all settings and videos.